~Something You need to know~


<About Payment>

How do I pay for my order?

Our store accepts PayPal as the payment method. You can proceed the payment by clicking “Check Out” after adding the products into the “Cart”.

Can I place order with credit card without PayPal account?

PayPal has optimized the checkout experience with an exciting improvement to the payment flow. For new buyers, signing up for a PayPal account is now optional. As such, you can purchase with credit card without setting up PayPal account if you don't want to.

Below link is the announcement from PayPal

https://www.paypal.com/us/webapps/mpp/account-optional

 

<About Shipment>

How much is the shipping rate?

We used the price-based shipping rate as below.

For International Shipping:

 Order Price Range Shipping Rate
 USD 0 - 53 USD 10
 USD 54 - 150 USD 15
 USD 151 or above FREE SHIPPING

 

For Hong Kong Domestic Shipping: 

 Order Price Range Shipping Rate
USD 0 - 54 USD 5
USD 55 - 100 FREE SHIPPING
USD 101 or above FREE SHIPPING

 

When can I expect my order and when will I get the tracking number?

Turnaround time: please allow up to 5 business days processing time. Once the products are shipped, we will notice you immediately with tracking number.

Shipping time: It depends on the geographical locations. On average, it takes approximately 10 to 15 business days. We apologize for any unexpected delay. You may track the item for the latest details by using the tracking number.

How do I check my shipping?

Once your products are shipped, we will provide you a tracking number so you can check the shipping status. Besides, we closely follow up the status to make sure that your products are on schedule.

You can also check your mail on the Hong Kong Post Office mail tracking page: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

 

<About Refund and Return>

Do you offer refund and return services?

Our return policy lasts for 5 days since you received the products. Unfortunately we can’t offer you a refund or exchange after 5 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

For details, you are recommended to read the refund policy at the Checkout page.

 

<About Studio CeWemic>

Brand Concept:

“Enjoy ceramic, Enjoy love” is the brand concept of Studio CeWemic. I was crazy in art work when I was young. Last year I attended a ceramic workshop and since then, I have been addicted to ceramic and I started to learn and make ceramic by reading books and watching Youtube. The brand “CeWemic” means “We Make Ceramic”. It represents my passion on ceramic. Besides, the process in making ceramic is full of uncertainty. However, the beauty of ceramic is you can always adjust it even after it is fired. I think it is like life experience. While we will always encounter unfavourite things in daily life, if we can persist, learn from lesson and enjoy our life, we can always improve ourselves and make the imperfect perfect. Like life, ceramics take time to experience. The vision of the brand is “Ceramic=CeWemic”

What I have to be aware of the ceramic?

All ceramic products are fragile and thus, further alert is required if the children could reach them !

As all the ceramic products are unique and handmade, they may have slightly difference from the display. For example, furing firing, the movement of glaze is not always predictable. But that's the excitement and beauty of ceramic !

It is almost impossible to have it 100% the same as the display because none of products are made through ceramic mold making.

How do I contact you ?

You can contact us through:

Email: studiocewemic@gmail.com

Instagram: studio_cewemic

Facebook: @studiocewemic

 

<About Real Flower Phone Case>

Are the pressed flowers made of real flowers?

Yes, all pressed flowers phone cases are made from real flowers! Because of that, the finished products might be slightly different from the displayas each pressed flower is unique and handmade.

Will the color of the pressed flowers change overtime?

All pressed flowers phone cases are made-to-order. As all of the pressed flowers are pressed from the real flowers with their natural color, it may change color overtime from sunlight and high temperatures.

When can I expect my order and when will I get the tracking number?

Because our real flower phone cases is made to order, upon receipt of your order, we will process your order (i.e. turnaround time) and ship the finished products (i.e. shipping time).

Turnaround time: As our products are handmade and made to order, please allow 5 to 10 business days processing time. Once the products are finished and shipped, we will notice you immediately with tracking number.

Shipping time: It depends on the geographical locations. On average, it takes approximately 10 to 15 business days. We apologize for any unexpected delay. You may track the item for the latest details by using the tracking number.

 


Sale

Unavailable

Sold Out